● Why do I get "Fail to access SD card. If you have USB storage turned on, please turn it off." error?

August 21, 2013 at 8:37 AMAdministrator

All of our lists are saved on SD card. If you have USB connected, the app will not be able to save the lists to SD card. So you need to disconnect USB storage when using our app.

You will also need to have enough free space on you SD card. How much free space it needs depends on how big your list is and how many lists you have. The pre-loaded packing master list needs about 10KB.

Occasionally you may get this error when you don't have USB connected. In that case, please make sure you don't have special characters in your file name. Characters such as ', /, \ are not allowed.

Another scenario is the saving of a list got interrupted somehow so an incomplete list was saved. Therefore the app could not open it again. In this case, please contact us so we can try to fix the file for you.

Posted in: FAQ