Important Announcement To Android Users
February 25, 2015 at 12:13 PM
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Administrator
[Update 5/4/2015]
We just pushed out new release - Packing List 4.0.2, Chore Checklist 3.0.2, My Party Planner 2.0.0 and Grocery Helper 2.0.0 in Google Play. In these releases, we moved data storage location in an effort to resolve lists disappearing issue described below. The data is now stored on device’s external storage privately owned by these apps. You will not be able to access those list files directly. But we added local "Backup and Restore" which allows users to backup data to SD card or other location. When you upgrade from lite to full version, you will need to backup your lists first from lite version and then restore them after installing the full version. Please feel free to contact us if you have any questions and feedback.
[11/10/2014]
We are currently having an issue on certain devices(Samsung) which were upgraded to Android KitKat(4.4+) in recent months. Some users lost their lists when they update our apps. We store user lists on SD card. It appears that Android KitKat and/or Samsung has locked third party apps from writing to the external storage. It allows third party apps to write data to "special location" on external storage. But when you uninstall or update the app, the device delete those data without warning.
Since it happens when you install new update of our apps and at that time our apps haven’t started running yet, there is nothing we can do about it. Please make a copy of \packinglist\ or \chorechecklist\ folders on your SD card before you get next update of these apps!!!!
Some users also reported data loss when they have certain system cleanup tool running (e.g. Clean Master). Please be careful when you run those tools. You may want to add our apps to “safe list” so those tools will not clean up files created by our apps.
Even if you don’t have Samsung device running Android KitKat(4.4+), we still strongly suggest you to backup your lists. The data is saved under app name folder on your SD card(except BizPack, see below). You should backup the whole folder. To restore the data, just copy the whole folder back. Please check below for the folder name of each app:
| Chore Checklist Lite/Full(1.0.0-2.3.6) | \chorechecklist\ |
| Packing List Lite/Full(1.0.0-3.3.5) | \packinglist\ |
| Grocery Helper Lite/Full(1.0.0-1.3.1) | \groceryhelper\ |
| My Party Planner Lite/Full(1.0.0-1.2.1) | \mypartyplanner\ |
| Travel Phrases - French/Italian Lite/Full | \travelphrases\ |
| BizPack | \packinglist\ |
Sorry for the inconvenience. Thank you for your patience.